Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification once your order has shipped.

Please note that during high-volume periods (such as product launches, promotions, or holidays), processing times may be extended.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times vary depending on your location, shipping method selected, and carrier performance. Delivery times are estimates only and are not guaranteed.

Rancho Real is not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather conditions

  • Incorrect or incomplete shipping information

  • Events outside our control

Domestic Shipping (United States)

We currently ship within the United States. Delivery timeframes typically range from 3–10 business days after shipment, depending on the shipping method selected and destination.

International Shipping

We offer international shipping to select countries.

International orders may be subject to:

  • Import duties

  • Taxes

  • Customs fees

  • Carrier handling fees

These charges are not included in the item price or shipping cost and are the responsibility of the customer. Rancho Real is not responsible for delays caused by customs processing.

Customs, Duties & Taxes

Rancho Real is not responsible for any customs duties, taxes, or fees applied to international shipments. These charges are determined by the destination country and must be paid by the customer upon delivery.

Failure to pay customs fees may result in delayed delivery, return, or disposal of the package. Refunds will not be issued for orders refused due to unpaid customs charges.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take up to 24–48 hours to appear.

Incorrect or Incomplete Address

Please ensure that your shipping address is entered correctly at checkout.

Rancho Real is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Orders returned due to address errors may be subject to additional shipping fees or may not be eligible for a refund.

Lost, Stolen, or Missing Packages

Once an order is marked as delivered by the carrier, Rancho Real is not responsible for lost, stolen, or missing packages.

If your tracking shows “delivered” but you have not received your package, please contact the shipping carrier directly.

Damaged Packages

If your order arrives damaged, please contact us within 14 days of delivery at ranchorealwesternwear@gmail.com with:

  • Your order number

  • Photos of the damaged item and packaging

We will evaluate the issue and determine the appropriate resolution.

Questions

If you have any questions about shipping, please contact us at:
📧 ranchorealwesternwear@gmail.com

Policy Updates

Rancho Real reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will apply to orders placed after the effective date of the update.